Return Policy – Harper and Margot

Important: Please read our return policy carefully. By placing an order, you automatically agree to our Terms of Service. No exceptions are made to this.

Cancellations

Want to cancel your order? This is possible free of charge only within a strict 2-hour window from the moment your order is placed, as our orders are processed automatically.

Please contact us immediately at contact@harperandmargotsidney.com, quoting your order number and cancellation request.

Please note: Once this 2-hour window has passed, our automated system will have processed your order and cancellation will no longer be possible.

Returns

Important: Returns without prior request and approval will not be accepted. In that case, the right to a refund is forfeited.

Return Period

You can return a product within 30 days of receipt. After this period, we unfortunately can no longer accept returns or exchanges.

Conditions

The product must be unused, undamaged, and returned in its original packaging. For hygiene-sensitive products (such as underwear, lingerie, tights, or certain personal care products), these must be thoroughly cleaned and are in some cases excluded from return.

How Do I Return an Item?

Want to return an item? First contact us at contact@harperandmargotsidney.com.

Please include the following:

• Your order number

• The reason for the return

• A photo of the damaged or incorrect item (if applicable)

• Your contact details

Returns without prior approval will not be accepted. Once your return request has been approved, you will receive further instructions and can send the package to our warehouse address.

Return Shipping Costs

Return shipping costs are the customer's responsibility, unless the item was damaged or incorrectly delivered due to our error (for example, the wrong color or wrong item). The exact cost depends on the carrier chosen. We always recommend using a tracked shipping service, as logistics centers process large volumes of packages daily.

Shipping Risk & Tracking

Returns are entirely at your own risk. We are not liable for lost or delayed packages, including customs delays. Always retain and provide a tracking number. Without tracking, we cannot confirm receipt of your return, and the right to a refund is forfeited.

Refunds

Once we have received and inspected your return, you will receive an email confirming approval or rejection. If approved, the amount will be refunded within a maximum of 30 days via the original payment method.

Haven't received your refund after 30 days? Please check your bank account or payment provider first. If the amount still hasn't posted, please contact us at contact@harperandmargotsidney.com.

Costs & Responsibility

• Return costs: When a return is the result of a customer error (for example, ordering the wrong size or color), return costs are the customer's responsibility. Costs depend on the shipping service used. We strongly recommend using shipping with tracking.

• Received a damaged or incorrect item? If the error is on our end (for example, delivered damaged or the wrong item), we will fully cover the return costs and send a replacement item free of charge.

• No hidden fees: We do not charge any extra fees for refunds — no customs fees and no administration fees.

Harper and Margot — Sydney, Australia